Jebwa · Customer Service

Jebwa Authentication Service

A specialist verification service

Our certification experts inspect every submission against the manufacturer’s established standards — stitching, hardware, date codes, materials, craftsmanship — and issue a Jebwa Authentication Card on confirmed pieces.

3–4 Business days for verdict
15 Days to receive your card
100% Independent expert review

What we inspect

Seven points against the maker’s standard

  • 01

    Stamping

    Heat-stamp depth, font, and alignment compared to maker references.

  • 02

    Stitching

    Stitch count, angle and thread tension, edge to edge.

  • 03

    Hardware

    Plating, weight, engraving sharpness and movement of clasps.

  • 04

    Authenticity stamps

    Heritage marks and house signatures verified against archives.

  • 05

    Date codes

    Code format, location and atelier consistency for the era.

  • 06

    Serial numbers

    Where applicable — engraving, font and plate alignment.

  • 07

    Materials & craft

    Leather grain, lining weave, edge paint and overall finish.

How it works

From submission to certified card

  1. I

    Order the service

    Purchase Jebwa Authentication Service to open a case file.

  2. II

    Submit your photos

    Email at least five high-resolution images of the piece to authentication@jebwa.com with your order ID.

  3. III

    Expert review

    Our specialists may follow up with focused questions during the review process.

  4. IV

    Verdict

    You hear back with a written verdict within 3–4 business days.

  5. V

    Receive your card

    Authenticated pieces are issued a Jebwa Authentication Card, delivered within 15 days.

Photo guide

Five frames our experts need

Full piece Centred, even light, plain background.
Heat stamp Close, sharp focus on the maker’s mark.
Date code Inside pocket or stitched tag, fully readable.
Hardware close-up Zips, clasps, feet — show engraving sharpness.
Interior & lining Open the piece and capture the lining weave.

Choose your service

Authentication, two ways

Standard service

Authentication Service

Independent expert review of any luxury piece you own, with a written verdict and physical authentication card on confirmed items.

  • For any luxury piece you own
  • Specialist Q&A during review
  • Physical Jebwa card on approval
Buy authentication service  →

Marketplace customers

Authenticity Card

A complimentary card for items previously purchased through the Jebwa marketplace — request it any time after your order ships.

  • Complimentary for marketplace orders
  • Tied to your existing order ID
  • Issued from the original case file
Request your free card  →

Begin a case file

Have a piece verified by our specialists

Order the service, then email five clear images to authentication@jebwa.com with your order ID.

Authenticated

Every piece inspected against manufacturer standards.

Insured

Secure, tracked, worldwide delivery on every order.

Guaranteed

100% money-back pledge — authenticity assured.